Review policy

Who can give feedback

• People signed in with a mobile number or email.
• Feedback about a visit booked on SwasthiQ, or backed by a bill or prescription, shows as a verified visit. One piece of feedback per visit, and at most one per doctor every 30 days.

What we show

• Whether you’d recommend the doctor, and what went well.
• The share of patients who recommend a doctor appears after 10 reviews. We don’t use star ratings.
• Your first name only if you choose; otherwise “Patient”, or “Verified patient” for a verified visit.

What isn’t allowed

• Health details: diagnoses, test results, medicine names.
• Names or details of other people, including staff.
• Abuse, threats, or claims about a doctor’s licence or conduct. Those go to the medical council, not a review.
• Feedback that was paid for, offered a discount, or written by the doctor’s own team.

How we check it

• Anyone can report a review that breaks these rules. Our team checks reports within 24 hours.
• We don’t edit what you write: we keep it up or take it down, and tell you why. A bill or prescription photo is seen only by our team and deleted once we’ve checked it.

What doctors can do

• Reply publicly.
• Report feedback that breaks this policy; our team decides.
• Take feedback off their own profile. Every take-down is logged, and we tell you when it happens.

Questions

Write to support@swasthiq.com.