Questions answered without a queue
Families ask the help desk from Sehat and rate their stay after discharge. Questions reach the right person, and complaints are tracked till closed.
- Free walkthrough
- No commitment
- Proposal in writing
Example screen with sample data.
Sound familiar?
What goes wrong today.
Families line up at the help desk for simple questions.
An unhappy family leaves and tells others instead of you.
A question asked at the counter is forgotten after a shift change.
How it works
Simple, step by step.
- Family asks in the appThey type a question or concern on the hospital page.
- Goes to the right deskBilling questions go to billing, others to the help desk.
- Answer in the appStaff reply, and the family is notified.
- Feedback after dischargeThe family rates the stay, and low ratings are followed up.
In detail
Everything in feedback and help desk.
Questions typed in Sehat reach your help desk.
Billing, reports and general questions to the right team.
See which questions are waiting too long.
A short rating with comments after the stay.
Low ratings and complaints go to the department head.
Each complaint is closed with what was done.
Before and after
The difference on day one.
Today
- Families queue at the help desk.
- Unhappy families leave without telling you.
- Questions are lost at shift change.
With Kaagazy HMIS
- They ask from the app and get a reply.
- Low ratings reach the right person.
- Every question is tracked until answered.
Who uses it
Made for the people doing the work.
More in Patient app
It all works together.
Your doctors, departments, timings and services on your own page in the free Sehat app.
OPD bookingPatients book doctor slots in Sehat, and they land straight in your front office calendar.
Running bill and paymentFamilies see the running IP bill and pay deposits by UPI from the app.
Reports and discharge papersLab reports, scan reports and the discharge summary reach the app once signed.
Visitor passesAttendant and visitor passes show as QR codes on the family's phone.
One record across careHospital visits and Kaagazy clinic visits in one patient history.
Updates during the stayAdmission, surgery time, transfers and discharge status sent to the family.
Medicines and follow-upsDischarge medicines with dose reminders and follow-up dates in the app.
Questions
Before you talk to us.
Who answers the questions?
Your own staff, from the HMIS. You choose who handles each topic.
Can families use WhatsApp instead?
Feedback can also be given on WhatsApp. Families without the app can still use the desk.
Is this for medical advice?
No. It is for questions about the stay, bills and services. Medical questions go to the doctor.
Kaagazy HMIS · coming soon
See feedback and help desk on your hospital.
Tell us what you want to fix first. We call you, show you Kaagazy HMIS on a free walkthrough, and send a written proposal for your hospital.
- A free walkthrough on our screens
- No commitment, no pressure
- A written proposal for your hospital
- Your patients' app, Sehat, free
Prefer to talk now? +91 86790 44459 or WhatsApp us