Complaints that get closed
Family questions and complaints are logged at the help desk, sent to the right person, and closed with a reply. The owner sees what is still open.
- Free walkthrough
- No commitment
- Proposal in writing
Example screen with sample data.
Sound familiar?
What goes wrong today.
A family complains at the desk, and nobody follows up.
Small problems grow until the family calls the owner directly.
Nobody sees that the same complaint comes up every week.
How it works
Simple, step by step.
- Complaint loggedThe help desk records it, or the family raises it in Sehat.
- Sent to the right teamIt goes to billing, nursing, housekeeping or another team.
- Team acts and repliesThe team fixes it and notes what was done.
- Closed and reviewedThe family is told, and the admin reviews open and repeated issues.
In detail
Everything in help desk and complaints.
Questions and complaints logged with patient and ward.
Families can raise a concern from the Sehat app.
Every complaint has a person responsible.
Complaints open too long are raised to the admin.
The family gets the reply on WhatsApp or Sehat.
See which problems come up most often.
Before and after
The difference on day one.
Today
- Complaints told at the desk and forgotten.
- Families call the owner.
- Same problem every week.
With Kaagazy HMIS
- Each one is logged with an owner.
- The owner sees open complaints first.
- Repeated issues show by type.
Who uses it
Made for the people doing the work.
More in Cafeteria, visitors and more
It all works together.
A discharge sends a cleaning task at once, and the bed shows ready on the board when it is done.
Laundry and linenCount linen out to the laundry and back by ward, and see what is lost or sent for rewash.
Cafeteria and patient mealsPatient diets come from ward orders, the kitchen sees what to cook, and patient meals go on the bill.
Visitor and attendant passesOne attendant pass per patient and QR visitor passes that guards check at the gate.
Bio-medical waste registerRecord colour-coded waste by ward and weight every day, with the handover to the treatment facility.
Ambulance tripsLog every ambulance request, driver and vehicle, and add trip charges to the patient's bill.
Security and parkingRecord gate entries, parking passes and shift incidents, so security has a log you can actually check.
Mortuary registerRecord every body received, kept and handed over, with documents and police case links where needed.
Questions
Before you talk to us.
Can families complain anonymously?
Complaints are usually tied to a patient so they can be answered. An anonymous option can be discussed.
Does it replace our feedback forms?
It can. Feedback can be taken in Sehat or at the desk and kept in the same place.
Are complaints visible to all staff?
No. Each team sees the ones sent to it. The admin sees all.
Kaagazy HMIS · coming soon
See help desk and complaints on your hospital.
Tell us what you want to fix first. We call you, show you Kaagazy HMIS on a free walkthrough, and send a written proposal for your hospital.
- A free walkthrough on our screens
- No commitment, no pressure
- A written proposal for your hospital
- Your patients' app, Sehat, free
Prefer to talk now? +91 86790 44459 or WhatsApp us