Hear families before they complain
Families give feedback at discharge on WhatsApp or the Sehat app. Complaints go to a named person and are followed until closed.
- Free walkthrough
- No commitment
- Proposal in writing
Example screen with sample data.
Sound familiar?
What goes wrong today.
Paper forms at the counter are rarely filled, and never read.
An unhappy family posts a review before anyone inside knows.
A complaint is passed between departments and nobody closes it.
How it works
Simple, step by step.
- Ask at dischargeA short feedback message goes on WhatsApp or Sehat after discharge.
- Family answersThey rate the stay and add comments in a minute from their phone.
- Complaints routedLow ratings and complaints go to the right department head.
- Closed and reviewedThe family is called, the issue is closed, and trends are reviewed monthly.
In detail
Everything in patient feedback.
Feedback asked where families already are, no paper form.
Questions in the language the family is comfortable with.
A poor rating alerts the department head the same day.
Each complaint goes to a person with a due date to respond.
Whether the family was called and what was done is noted.
Ratings by ward, doctor and service, month by month.
Before and after
The difference on day one.
Today
- Paper feedback forms are left blank.
- You hear of a bad stay from an online review.
- Complaints are passed around and forgotten.
With Kaagazy HMIS
- Families answer on their phone after going home.
- A low rating reaches the right person the same day.
- Each complaint is owned and followed to closure.
Who uses it
Made for the people doing the work.
More in Quality and inspections
It all works together.
See who opened, changed or printed a patient record, and when.
Quality numbersInfection, fall, return-to-OT and waiting numbers counted from daily work, not by hand.
Incident reportingStaff report a fall, wrong drug or needle injury from a phone, and it is followed till closed.
Infection controlLine and catheter days, hand hygiene checks and culture results kept by ward and ICU.
Legal registersBirth, death, MLC, narcotics and waste registers filled as work happens, ready for inspectors.
Ward and OT auditsChecklists for wards, OT and pharmacy filled on a phone, with scores and follow-up actions.
Access by roleEach staff member sees only what their job needs, and sensitive records ask for a reason.
Policies and SOPsCurrent policies by department in one place, with a record of who has read them.
Questions
Before you talk to us.
Will families actually reply?
We cannot promise a reply rate. Asking on WhatsApp or in the app is easier for families than a paper form at the counter.
Can we choose the questions?
Yes. You set the questions and when the message goes.
Do families need the Sehat app?
No. Feedback can also be given on WhatsApp.
Kaagazy HMIS · coming soon
See patient feedback on your hospital.
Tell us what you want to fix first. We call you, show you Kaagazy HMIS on a free walkthrough, and send a written proposal for your hospital.
- A free walkthrough on our screens
- No commitment, no pressure
- A written proposal for your hospital
- Your patients' app, Sehat, free
Prefer to talk now? +91 86790 44459 or WhatsApp us